TEL3 Support Team
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What do I do if I have a question or problem with my bill?
You may contact our customer service at 1-800-482-4459 between 7am-12am EST, 7 days a week or E-mail us at support@tel3.com.
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How do I set my credit card for auto recharge?
You can assign any of your credit cards for auto recharges. Log in to your account online and click on "ACCOUNT SETTINGS", then choose "ACCOUNT INFORMATION" and turn auto recharge ON and select the...
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How do I change my credit card/billing information?
You can change your credit card information online. Log in to your account online and click on "MEMBER PROFILE", then choose "CREDIT CARD INFORMATION" and add/edit the information. Call customer se...
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How do I add more money (recharge) to my account?
We have many ways to recharge and add minutes to your account: Auto: Set your account to auto recharge ’ON’ and enjoy the convenience Online: Log in and recharge manually online Mobile: Visit our ...
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May I pay by check or money order?
NO. Currently we do not accept checks or money orders as a method of payment.
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What are the billing increments?
All calls are billed in one minute increments.
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What is Auto Recharge? How can I set my account to auto recharge mode?
You will never run out of minutes with our auto-recharge option. You can set up your account to be recharged automatically when your balance reaches $3, so there is no interruption during the call....
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How do I get billed?
We love simplicity and our product is a prepaid service so there are no post-billing surprises. We also offer an online account manager so you can track all your charges and talk time in real time....
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Do I need to prepay?
YES. We are a prepaid service. You can sign up with your credit card or with your PayPal account to make a payment for the desired sign up amount. Then based on your usage, your account balance wil...